Lil Regie is an event registration system (the “Service”) that is used by our customers (“Event Organisers”) in the administration, organisation and promotion of their events. It is also used by Attendees to register for these events.
What data we collect
In order to use the Service, Event Organisers and Attendees may be required to submit the following information.
Event Organisers are required to provide a name, account name, email address, and password to create an account with Lil Regie. We will use this to communicate with you in regards to your use of Lil Regie. We may also contact you with information and updates about Lil Regie.
If you are an Attendee, in order to use Lil Regie to register for an event, the Event Organiser will collect information about you. This information is collected through Lil Regie on behalf of the Event Organiser, and your relationship with regards to the privacy of this data is with the Event Organiser. Lil Regie will hold this information on behalf of the Event Organiser, and may access the information to assist the Event Organiser with issuing you a ticket and the running of their event. Lil Regie will not use this personal information beyond what is necessary to operate the Service or to comply with legal or regulatory obligations; however, we do make use of aggregate non-identifying data for calculating statistics.
Lil Regie also requires the name, email address, and sometimes the postal address of the person purchasing the tickets (the “Billing Contact”). Lil Regie and/or our third-party payment providers use this information to meet legal or regulatory obligations, to process refunds, and to detect and prevent fraud.
We collect information such as your device type, operating system, browser and IP address. This helps us ensure Lil Regie works well on the kinds of devices our visitors use. Your visits to the Lil Regie website are logged.
When Attendees make transactions through Lil Regie, information including the date, time and amount of the transaction is collected. Depending on the payment method used, we may also collect your billing address, the last four digits of your credit card number, its expiry date, and the name of your bank.
Web page visits and form submissions
We retain details about all requests made to the Service. This information is only used to diagnose faults with the Service and to investigate potential security threats, and is automatically deleted after a period of time.
You are not required to provide any or all of the information we request. If you chose not to provide us with this information, we might not be able to provide you with part or all of the Service.
Disclosure of personal data
In order to facilitate the running of Lil Regie, your personal data may be shared with the following third-party service providers:
- Intercom, who provide us with customer relationship management, messaging and technical support services.
- eWay, Stripe, Payment Express, and PayPal are payment providers used by Lil Regie and Event Organisers and they will store information relevant to any transactions undertaken through them.
- Xero is used by Lil Regie to invoice Event Organisers, and will hold information such as the name, email, and total registration fees related to these invoices. Xero may also be used by Event Organisers to invoice Attendees, in which case information about Attendees will be stored.
- Information about web requests is sent to or transmitted via Amazon Web Services (“AWS”), Sentry, and Datadog, who provide infrastructure and/or diagnostic tools we use to operate the Service.
- Mailchimp and/or Campaign Monitor, if the Event Organiser has elected to integrate their attendee list with those services.
- Google Analytics and/or Facebook, if the Event Organiser has elected to integrate their attendee list with those services.
Lil Regie may share your data with government, industry or regulatory authorities in order to comply with legal or regulatory obligations. Unless prevented by law, Lil Regie will inform you if your personal information has been requested in this situation.
Lil Regie may share your data with the following third parties:
- Possible buyers of Lil Regie, when due diligence is required.
- Our lawyers, accountants and other professional advisors.
Storage and security
Lil Regie is committed to using reasonable security safeguards to protect your personal information. You are responsible for maintaining the security of your account and password. Lil Regie will not be liable for any loss or damage if an Event Organiser or Attendee fails to comply with this security obligation.
Lil Regie will securely store your personal information in New Zealand or in any other country which Lil Regie may from time to time offer its Services. Your personal information may therefore be transferred outside of New Zealand. If your information is transferred to an entity outside of New Zealand, we will ensure that the entity is required to protect your information in a way which provides comparable safeguards to those in the Privacy Act 2020.
Retention of your personal data
For Event Organisers, Lil Regie will hold your personal data for as long as you have an account with Lil Regie.
Lil Regie will hold personal data of Attendees for two years after the completion of the event they registered for, or as legally required. We will then anonymise your personal data, but will retain such information as the number of people registering in your booking and the amount of the transaction. This is to assist with our internal metrics and monitoring.
Event Organisers may download all of the personal information (including Attendee personal information) they have collected for their event at any time before it is anonymised.
Access and correction of personal information
You have the right to request access to what information Lil Regie holds about you, and request that we correct this information. You can do so by logging into your account on our website, or you can contact us at email@example.com.
Dealing with complaints
If you are an Event Organiser and have a complaint, please contact us at firstname.lastname@example.org in the first instance. We will work with you to understand the nature of your complaint, and then undertake to resolve it in a satisfactory manner if possible.
You can also contact our offices at 89 Maupuia Rd, Maupuia, Wellington 6022, New Zealand.
If you are an Attendee at an event, please contact the Event Organiser in the first instance with your complaint. Lil Regie will work with both parties to endeavour to resolve the complaint.